Registration is quick and simple. Once registered you can use Phone, SMS, Smartphone or Website parking. Any calls to our standard phone parking service are much quicker and simpler because we already know most of the details we need for your parking.
No, registration is absolutely free.
Please ensure that you have entered the correct email address to receive your link.
When you use the telephone system to make a purchase, you have the option of storing your credit or debit card details for future use. If you choose not to store them, no details will be retained by any of our systems and you will need to enter the full details every time, including long card number, expiry date, card verification value and optionally start date and issue number. If you choose to store them, these will be held in compliance with the industry-accepted PCI/DSS standard in a secure datacenter, with the exception of card verification value which is never stored.
If you subsequently choose to register via our website, you can choose to view VAT receipts associated with your purchases. Your account will be password-protected in line with data protection requirements and you will also be able to enter credit or debit card details online, for storage via the same secure mechanism, should you choose to do so.
Please log in via â€˜My Accountâ€™ on top of the page and click on vehicle details or use the vehicle section of "Manage Account" on the smartphone application.
You can have multiple vehicles available with your account. This can be setup either by sending a message with "REG A123BCD" to 078 6000 6000 or by entering the details (including make and colour) via the Account section on the website.
To close your account with us, simply use our Contact Form to contact our Customer Service team who will be glad to help you.
The Connect Smart Phone Application is now available to download at iTunes and Google Play. The application will enable customers to pay for transactions and manage accounts via iPhone and Android Smart Phones.
The upgraded Android version is available to download on Google Play.
The upgraded iPhone version is available to download on iTunes.
All confirmations and reminders consist of SMS messages sent on purchase or before parking expiry respectively. There are separate controls depending on whether you want them to be sent out for IVR, SMS or Smartphone purchase.
If you are experiencing 'Network Error' messages on the smartphone apps, you can try the following solutions:
Following the major update to the smartphone application in 2017, we are discontinuing support for the versions previous to this update, specifically applications with versions lower than 5.0.0.
This means that these versions will no longer be functional, and therefore you will be unable to continue to use them for any of their features, including buying parking.
The date we will be discontinuing support for these applications is the 3rd of October 2018. We recommend that all users upgrade to the latest version of the application as soon as possible. This can be done on your devices app store, links to these can be found below.
If you are using a version equal to or above version 5.0.0. then you don't need to worry, but we would advise you always try to keep the application as up to date as possible, as each new version will include general improvements and newer features.
Any purchases that were made on the previous versions of the application will continue to be valid and will appear on the new version of the application, even if they are due to expire after the old application's support is discontinued.
You can download the latest version of the applicationhere.
Yes, you will not need to re-enter any data from the previous versions of the application. Just update and login with the same credentials. Immediately take advantage of our new features.
A location code is a 4 digit number that acts as a reference for one of the partnered car parks where you can purchase your parking using any of the CCP systems. (For example, 2346 = Blackpool South Pier)
No, each location code is sorted by area on our website, on the locations page, and VAT receipts allows you to look over any previously purchased parking for if you need to purchase parking in the same area again. Additionally if you are in a car park, there will be signage informing you of the code.
If you have a query specific to a certain location, please use the feedback section on the website or Smartphone application which will allow you to type in a location code and log your query with the relevent authorities
Registration is free. You don't need to enter your card details until you are buying parking and even then nothing will be charged until the purchase is confirmed. To use phone or SMS parking you will be charged the cost of your parking (as displayed on our website).
No. All the costs are clearly outlined on our website location page. There are no hidden costs.
We accept the following card types, but please check with your local provider:
Call costs will be dependent upon your Network Provider and your individual contract, please refer to your Network Providers pricing policy for any respective pricing tariffs.
If you opt in for a Reminder or a Confirmation SMS, Connect will charge at a rate of 10 pence per SMS sent to you. Please refer to your Network Providers pricing policy for any other SMS charges and their respective tariffs.
If you feel you have been incorrectly charged for your parking, please contact us using the feedback forms on the website and/or Smartphone Application
Unfortunately you are not guaranteed a parking space at a Location, to avoid disappointment it might be advisable to purchase your parking session whilst on site. Unfortunately we cannot refund any sessions purchased where a parking space is not available.
Permits have a duration of one month or more
Permits do not guarantee a space. Spaces are allocated on a first-come-first-served basis.
Permits may only be used in accordance with the Terms and Conditions displayed in the car park.
Refunds will be pro-rata, less an administration charge starting two working days after the email request .
You can change your parking permit valid for one month or more in real-time. To update your details, please telephone customer services, check local signage for phone numbers between the hours of 8am and 8pm Monday to Friday, or 9am - 5pm on Saturday (excluding bank/public holidays), and notify them of your change of details.
Alternatively, you can send a SMS (text message) to update your vehicle registration mark (VRM) aligned with your parking permit. Simply text REG followed by your VRM to 078 6000 6000. For example: text REG KT16STY to 078 6000 6000.
If you do not change your vehicle registration number on your permit, the system will not recognise your pre-paid parking session and you will be liable to receive a parking charge notice (PCN).
AutoPay is a system driven by Automated Number Plate Recognition (ANPR) cameras. These are installed at participating locations and track vehicle movements into and out of car parks. Payments are taken automatically depending on the duration of stay in the car park.
ANPR cameras capture number plate and date/time at the entrance and exit of car parks. If you are registered with the Auto Pay scheme, you tariff will be calculated based upon your entry and exit times for the Car Park and your account will be charged accordingly, this can take up to 15-20 working days after the initial Car Park stay. You do not need to do anything!
No ... once you've registered for AutoPay via the website, the AutoPay system will automatically use your details to take payments. It is then unnecessary to pay by phone via IVR, SMS, Smartphone or Web.
AutoPay is available at locations with integrated ANPR Cameras across the CCP Estate, please check local signage for details.
LatePay is a system that allows you to pay for parking after-the-fact. It charges a premium for this service, so it's still cheaper to park in the regular way. However, it's less expensive than a Parking Charge Notice.
LatePay is an adaptation of Web payments. It allows you to wind back the start date into the past, with all other aspects remaining the same as standard.
No, LatePay is available at specific locations. See local signage or check on the website LatePay purchase process for a list of participating locations. LatePay is currently available at Bristol Parkway with others to follow soon.
No. At present LatePay is limited to a single day up to 24 hours after the fact. This policy is likely to continue so a longer infringement will result in a Parking Charge Notice.
This depends on the policy at each participating location.
Call 0345 434 8008 and follow the instructions to book your parking session. Or send SMS to 078 6000 6000. If you can't access any of these you can use one of the other methods such as the website or the smartphone application.
No we don't issue tickets, however the parking attendants will be able to check if you have valid parking by checking your car's registration via their handheld computers which are integrated with our back end database.
Yes, if you are a registered user you can print VAT receipts once you are logged in to the website.
No you can simply call the Phone Parking number in your car park and use the system without being registered. If you choose to register you benefit from a fast track service.
Your parking purchase is not complete until we have completed your parking transaction, which includes VRM confirmation taken via SMS at the end of the call.
Look out for the Phone Parking signs and details in the car park or check out our locations page on this website.
You can use either method it's just which suits you best. With Phone Parking you call the number displayed in your car park and you follow the instructions. You will be asked for your location and parking duration details.
Yes you must use a mobile phone for either Phone or SMS parking. We also need to recognise your phone number so Phone and SMS parking do not work if you withhold your mobile number.
Valid parking durations will be displayed in your car park. If you wish to extend your parking, you simply buy an extension via SMS.
When you pay for parking via Phone Parking we will ask you if you want to receive a reminder shortly before your parking is due to expire.
It is not possible to ask you about reminders when using SMS.
Currently you can only have one live session with the Connect system per Mobile Number registered.
The Connect system does not accept phone calls from with held numbers, this is due to the fact that Connect requires a phone number to send an SMS to and in turn receive a Vehicle Registration for your parking.
Please note that you can download the Connect Smart Phone application from https://connectcashlessparking.com/smartphone. Alernatively, you could also pay for parking by the Connect Web Site at https://connectcashlessparking.com
Or you could change the settings on your phone to disable the withheld number.
The rules for Blue Badge holders differ by location and parking operator. You should always refer to local signage for full information on whether or not Blue Badge holders are required to pay for parking at the location.
Alternatively, you can search our Parking Locator tool for any details relating to a specific location. If there is no mention of Blue Badge holders being able to park for free, you should assume that you are required to make payment and proceed accordingly.
Your Blue Badge must also be displayed at all times regardless of whether a parking fee is applicable or not.
The system does not cater for multiple sessions purchased by the same account for different VRM's via the IVR, SMS and Web. If you wish to cater for this occurrence we would advise using the Smart Phone application. If you attempt to purchase multiple concurrent sessions for different VRM's via the IVR, SMS or Web your second purchase will be treated as an extension to the first session that you purchased. If you do indeed make this mistake please contact your local customer services provider.
Both phone parking and this website are fully secure; as we take the security of all your personal details very seriously. Our systems are rigorously tested and have been developed with encryption software and secure socket layer technology.
When you register online or elect to store you details it is only necessary to enter your Payment Card details once.
Secure servers store them in a PCI DSS (Payment Card Industry Data Security Standard) compliant and accredited facility. Details are only accessed when you pay for parking, using secure encrypted links between our payment service and the major Banks.
The payment service is managed and maintained by our partner Judo. A copy of the Judo PCI DSS certificate can be viewed here: https://www.judopay.com/certificates/certificates
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.
When this happens, this is a preauthorisation to confirm that your card is active. Please find the below description from Barclaycard for more information on this
These are like a temporary payment guarantee on your card, sometimes taken by:
With a pre-authorisation, money is not taken from your account. After a few days, the 1p charge will disappear from your account.
Please note that you need to have payment details registered prior to making payments via SMS.
The Connect system does not accept credit card details via SMS, the customer needs to be registered with the system in order to purchase via SMS. When the customer registers with the system gains something called a token from the Payment Services Provider, which links to the account on the Connect system.
When a payment is made via SMS the CVV needs to be input as part of the process. This is all within a PCI compliant process. Please note that the CVV is not stored within the system, the below is the statements from Visa concerning the CVV and it's use, which covers SMS. "CVV must always be protected but Visaâ€™s position is that CVV alone without the presence of PAN does not need to be protected according to the full suite of PCI DSS requirements. The one exception is the CVV must never be stored after authorization."
Web Payments are be available via the Connect Web Site on selected locations.
If you navigate to the a location page and chose the buy option next to the respective tariff, this will take you through the purchase process.
Please note that web payments are not available for every location.
Once setup, the vehicle at the top of the list is the default vehicle that will be used for IVR, SMS, Smart-phone and website transactions. In each case, you have the opportunity to select one of the other vehicles instead. You can change the default on the website.
Please check at local sites to find out what a Longer Duration Permit is, in some locations they could be called Permits or Season Tickets, they could be for a Quarter and longer.
Please note that changing the default vehicle only affects future purchases, it will not affect a current purchase/ session, E.G. if your location offers Annual Season Tickets and you have purchased one changing your default vehicle will not change the vehicle associated with that purchase and you could potentially be issued a parking ticket as you would have an invalid parking session.
In order to change the vehicle on a Longer Duration Permit you have two options:
Also please note that the vehicle associated with short-duration tariffs may not be changed, again please check local sites for details but they tend to be for one month and less.
Yes you can use a Land Line Phone Number to purchase parking through the system, but please remember that the phone/ service used must be capable of sending and receiving SMS messages in order to; Register via the Land Line Phone and also receive SMS Reminders and Confirmations.
If you register your account using a Land Line Phone Number that number will be your account Phone Number.
If your Land Line Phone Number cannot receive SMS's messages you could register via the Smart Phone Application or via the Web Site .
For SMS parking send your SMS to 078 6000 6000
Once registered, to buy parking simply send an SMS message to 078 6000 6000 using one of the following formats:
park CVV ParkingCode
park CVV ParkingCode LocationCode
park CVV ParkingCode LocationCode VRM
parkis a keyword that means we know you are parking your vehicle.
CVVis your payment card's 3 or 4 digit security code (also known as a CV2 code).
Parking Codeis the code for the number or days, weeks etc. that you are parking your vehicle for e.g. 801 = 1 Day, 802 = 2 days, etc. 60 = 1 Hour, 120 = 2 hours etc.
Location Codeis a 4-digit code that refers to the location, as displayed on the website and local signage.
VRMis your vehicle registration mark.
Please note that the system works by remembering your parking from last time. So if you use the minimal
"park CVV" message, the system will fill in the remaining parameters automatically, including ParkingCode, LocationCode and VRM from your previous purchase.
To extend your current parking, simply send another SMS to 078 6000 6000 using one of the above formats, such as:
So for example
park CVV ParkingCode
park 123 801
You need to register so that we have your details to be able to bill your card when you use SMS parking. It is not secure to send all of these in an SMS message, hence the need for prior registration.
When paying for parking via SMS, you do not need to include your vehicle's registration if you are parking your preferred vehicle
When paying for parking via SMS, you do not need to include a location code in your SMS message if you are parking at your previous car park location.
This is the number to send your SMS message to when paying for parking via SMS. The number is 078 6000 6000.
The Long Code is not a premium number and is normally included within standard mobile phone contracts.
As part of the IVR registration process you will need to reply to the SMS Long Code (078 6000 6000) with the world REG followed by your VRM. If your mobile phone contract blocks this facility you can add your VRM via the Smart Phone application or the Web Page or you could contact your local Customer Services Agent, contact details should be displayed at the location you have parked.
If you have sent us a reg message and it has not been delivered, it is most likely to be that your mobile phone network has blocked sending messages to this shortcode. If you contact the customer services team (via phone, email or our feedback form) they will be able to help by updating your purchase with the correct vrm.
All SMS Options are available to be configured separately via the My Account Sections (SMS, IVR, Smartphone)
All SMS confirmations will require opting out either via the IVR or My Account Section
All SMS confirmations will now be charged (including purchases made via SMS) previously an SMS confirmation were previously free for SMS users
From November 2019, in accordance with new Google Play Store policies, the Connect Android app will no longer be providing updates to devices running Android 4.3 and earlier.
Strong Customer Authentication (SCA) is a new requirement of the second Payment Services Directive (PSD2), which aims to add extra layers of security to electronic payments. From 14 March 2022, SCA applies to all online transactions in the European Economic Area (EEA) and the United Kingdom. It requires Banks to perform additional checks when a consumer makes payments in order to confirm their identity. Banks may therefore ask for a combination of two forms of identification when processing a payment or adding a new payment method. You may have already experienced this when making other purchases online.
SCA is being introduced as part of the Payment Services Directive (PSD2) with the aim of strengthening payment security and reducing fraud. PSD2 follows the original Payment Services Directive (PSD), which was adopted by the EU in 2007. This legislation established an EU single market for payments to encourage the creation of safer, more innovative payment services.
As required by the legislation, from 14th March, you may see changes when paying for parking using Connect. As part of the SCA process, some parking transactions will be chosen to prove the user’s identity during the payment process. These challenges are made at random by the Bank and each Bank will present these differently. The challenge will direct you to a secure page provided by your Bank. This page will allow you to provide a second method of verification. If your verification is accepted, your transaction will proceed as normal and you will be returned to the Connect app. However, should you not be able to verify your identity successfully, your Bank will decline the transaction. If you are unsure about this process or have any further questions about your second form of verification, please contact your Bank who will be able to explain their processes more thoroughly.
Please note that strong authentication is now automatically required when adding a new payment card to your account.